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Privacy & Cookies Policy

Last updated 24 September 2026

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Rebuild You is committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy & Cookies Policy explains how we collect, use, store and protect your personal information when you visit www.rebuildyou.co.uk, contact us, make an enquiry, book or purchase a course, attend training, subscribe to our communications or otherwise interact with Rebuild You.

1. Who we are

Rebuild You provides professional massage training, courses and related educational services.

For the purposes of UK data protection law, Rebuild You is responsible for determining how and why your personal information is processed.

 

RebuildYou Academy is a trading name of RebuildYou Limited, registered in England and Wales,

Company number 15308190

Website: www.rebuildyou.co.uk

Email: rebuildyouacademy@gmail.com

Telephone: 07751 474037

Address: 94 Western Road, Hurstpierpoint, Hassocks, West Sussex, BN6 9TB.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Data protection

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations (PECR).

We aim to ensure that personal information is:

  • processed lawfully, fairly and transparently;

  • collected only for specified and legitimate purposes;

  • limited to information that is relevant and necessary;

  • kept accurate and up to date where appropriate;

  • retained only for as long as necessary; and

  • protected using appropriate security measures.

3. Information we may collect

Depending on how you interact with Rebuild You, we may collect information including:

  • your name;

  • email address;

  • telephone number;

  • postal or billing address;

  • information provided through enquiry, registration or booking forms;

  • details about courses, workshops or training you enquire about, book or attend;

  • payment and transaction information;

  • correspondence between you and Rebuild You;

  • marketing and communication preferences;

  • feedback, reviews or survey responses;

  • technical information about your use of our website, such as IP address, browser type, device type and pages visited; and

  • any other information you voluntarily provide to us.

Where information is required for us to provide a course or service, we will make this clear when collecting it.

4. How we collect your information

We may collect information when you:

  • visit our website;

  • complete an online form;

  • contact us by telephone, email, social media or another communication method;

  • enquire about a course or service;

  • register or book a course, workshop or training programme;

  • make a payment;

  • attend training with us;

  • subscribe to our email communications;

  • provide feedback or a review; or

  • otherwise interact with Rebuild You.

We may also receive information from service providers that help us operate our website, process payments, manage bookings or deliver our services.

5. How we use your information

We may use your personal information to:

  • respond to enquiries;

  • process course and workshop bookings;

  • administer your training;

  • communicate important information relating to your course or booking;

  • process payments and maintain transaction records;

  • provide customer and learner support;

  • issue relevant course documentation or certificates where applicable;

  • manage our relationship with students and customers;

  • improve our courses, services and website;

  • maintain appropriate business, accounting and administrative records;

  • prevent fraud and protect the security of our website and services;

  • comply with our legal and regulatory obligations; and

  • send marketing communications where we have an appropriate lawful basis to do so.

6. Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Contract: where processing is necessary to provide a course, training programme or other service you have purchased or requested.

Legitimate interests: where processing is necessary for the legitimate operation and development of our business, provided those interests do not override your rights and interests.

Consent: where you have given us permission to process information for a particular purpose, such as certain marketing communications or non-essential cookies.

Legal obligation: where we need to process or retain information to comply with a legal requirement.

You may withdraw consent at any time where our processing is based on consent.

7. Course bookings and payments

When you book or purchase a course or service through our website, we collect the information necessary to process your booking and provide the service.

Online payments may be processed securely through Wix Payments or PayPal. Customers may also choose to pay by direct bank transfer.

Where payment is processed by Wix Payments or PayPal, the relevant payment provider processes your payment information in accordance with its own privacy and security policies. Rebuild You does not normally receive or retain your complete debit or credit card details.

For payments made by direct bank transfer, we may retain transaction information reasonably necessary for payment reconciliation, accounting and record-keeping purposes.

8. Email marketing

If you subscribe to our mailing list or otherwise agree to receive marketing communications from us, we may send you information about Rebuild You, including new courses and workshops, training opportunities, educational content and tips, news and updates, promotions and special offers.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential service communications relating to a course, booking or transaction.

Marketing communications are currently sent directly from rebuildyouacademy@gmail.com. We do not currently use a separate email marketing platform.

9. Website analytics

We may use analytics technologies to understand how visitors find and use our website. Depending on the services we use, information collected may include pages visited, time spent on pages, approximate location, device type, operating system, browser, referring website or source and interactions with our website.

This information helps us understand how our website performs and where we can improve the visitor experience. Where required, non-essential analytics technologies will only be used after you have provided consent through our cookie settings.

Analytics provider: Google Analytics (Google LLC).

10. Advertising and social media

Rebuild You may maintain profiles and advertise on social media and other online platforms. Our website may contain links to these third-party platforms.

We do not currently use advertising tracking technologies such as Meta Pixel or Google Ads conversion tracking on our website.

If this changes in the future, we will update this Privacy & Cookies Policy and, where required, obtain consent before using non-essential advertising tracking technologies.

11. Sharing your information

We do not sell your personal information.

We may share personal information with trusted organisations that help us operate Rebuild You and deliver our services, such as:

  • website and hosting providers;

  • payment processors;

  • booking and course management systems;

  • email and communication providers;

  • IT and technical support providers;

  • professional advisers;

  • training, certification or accreditation organisations where necessary;

  • analytics providers; and

  • other service providers acting on our behalf.

We may also disclose information where required by law, regulation or a lawful request from a public authority, or where necessary to establish, exercise or defend legal rights.

We require organisations processing information on our behalf to handle it appropriately and securely.

12. International transfers

Some of the technology providers we use may process or store personal information outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable UK data protection law.

13. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. The appropriate retention period will depend on factors including the nature of our relationship with you, the type of information, legal, accounting and tax requirements, course and certification requirements where applicable, and whether information may be required to establish or defend legal claims.

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

14. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

15. Cookies

What are cookies?

Cookies are small text files placed on your computer, smartphone or other device when you visit a website. They are commonly used to make websites function correctly, remember preferences, understand how visitors use a website and, where permitted, support advertising and marketing.

How we use cookies

Strictly necessary cookies: These cookies are required for essential website functions and cannot normally be switched off.

Functional cookies: These help provide enhanced functionality and remember choices you make.

Analytics cookies: These help us understand how visitors use our website so that we can measure and improve its performance.

Advertising and marketing cookies: Where used, these may help us measure advertising campaigns and show more relevant advertising.

Non-essential cookies will be managed in accordance with applicable consent requirements.

16. Managing your cookie preferences

When you first visit our website, you may be presented with options to manage your cookie preferences. You can change your preferences using our cookie settings where available. You can also control cookies through your browser. Blocking some cookies may affect the functionality or performance of the website.

17. Third-party websites

Our website may contain links to websites, social media platforms or services operated by third parties. Rebuild You is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing them with personal information.

18. Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information;

  • request restriction of processing;

  • object to certain types of processing;

  • request the transfer of certain information to you or another organisation;

  • withdraw consent where processing is based on consent; and

  • object to direct marketing at any time.

These rights are subject to certain legal conditions and exceptions. To exercise your rights, please contact us using the details provided in this policy. We may need to verify your identity before processing a request.

19. Complaints

If you have concerns about how Rebuild You handles your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to raise a complaint with the UK Information Commissioner's Office (ICO), the UK's data protection regulator.

20. Data breaches

If a personal data breach occurs, we will assess the circumstances and take appropriate action. Where required by law, we will notify the Information Commissioner's Office and/or affected individuals within the applicable timeframes.

21. Children's information

Rebuild You Academy provides training to adults aged 18 and over only.

We do not knowingly enrol learners under the age of 18. If we become aware that personal information relating to a person under 18 has been provided to us in error, we will take appropriate steps to delete or otherwise handle that information in accordance with applicable data protection law.

22. Changes to this Privacy & Cookies Policy

We may update this policy from time to time to reflect changes to our services, website, technology or legal requirements. The latest version will be published on www.rebuildyou.co.uk and the date at the top of this policy will show when it was last updated.

23. Contact us

If you have any questions about this Privacy & Cookies Policy, how we use your information or your data protection rights, please contact:

Registered company name:  RebuildYou Limited

Companies House number: 15308190

Trading as: Rebuild You

Website: www.rebuildyou.co.uk

Email: rebuildyouacademy@gmail.com

Telephone: 07751 474037

Address: 94 Western Road, Hurstpierpoint, Hassocks, West Sussex, BN6 9TB.

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